How To Return Purchased Parts For Credit

You may return new, unused parts that you purchased from SportsArt when those parts are returned freight prepaid, include your original packing slip and are found to be in new, resalable condition. To do so, you must contact SportsArt for pre-approval and follow the process below.

1. Call 866.709.1750 or email [email protected] for a return authorization number
2. Place the packing slip in the box with the part you’re authorized to return.
3. On the packing slip, indicate the part for which you are seeking credit.
4. Provide your contact name and number. Indicate the reason for the return.
5. On the outside of the box, write the order number and RA number.
6. Send parts to:

SportsArt Service Department at
5900 36th Ave W Building C, Suite 100, Everett, WA 98203
Phone Number: 866.709.1750

 

Requirements:

Credit – SportsArt charges a 25% restocking fee for returned parts. To obtain credit, the correct packing list or associated invoice must be included with the returned parts.

Time limit – Credit is provided for parts returned within 90 days after the original order was placed. No credit will be issued for parts returned after 90 days.

Part condition – Parts must be returned in new, unused condition. No credit will be issued for return shipments that do not include the correct packing list/invoice or for parts that arrive damaged through poor packaging, use or other circumstances.

Return freight – Customers must pay the freight expense to return purchased parts. If customers use return labels provided by SportsArt for warranty orders, the return freight expense will be deducted from the credit or billed to their account.

No credit will be provided if any requirement above is not fulfilled.

We appreciate your business and hope to make it easy for you to return parts when necessary. If you have questions, please call the SportsArt customer service department at 866.709.1750.